| Q: Is your site secure?
A: Absolutely! Our secure server software (SSL) is the industry standard and among the best
software available today for secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so that it cannot
be read as the information travels over the Internet.
Q: How do your products compare
to other security products?
A: We offer competitive pricing for
professionally built security equipment for those who expect
performance and reliability.
Q: What is your product
warranty?
A: All purchases are warranted up to 1
full year after the date of sale. We will gladly exchange any non-functional or
non-working item for the same item purchased.
Q: Who's name will appear on my
credit card statement?
A: The name on your credit card
statement will show OSC INC.
Q: What is your policy regarding privacy?
A: We value your privacy. All orders are
confidential. We will never release any purchase information to anyone. We have no mailing
lists, and have no intentions of contacting you. We may contact you by E-mail if something
is incomplete on your order or a credit card does not process.
Q: Do you sell wholesale?
A: Yes, we offer wholesale
pricing for volume purchases. Contact our sales office at 1-800-320-4888.
Q: How fast do you ship?
A: Shipping options are UPS Red
Next Day, UPS Blue 2nd Day, and UPS Ground approximately 1 week delivery time. To expedite
your order some products may be drop shipped by the manufacturer.
Q: What
are your payment options?
A: We accept online orders (Visa, Mastercard,
American Express, and Discover) telephone orders, fax orders, cashiers checks, money
orders, and personal checks with orders being held 10 days until personal checks clear.
Please make checks payable to OSC INC.
Q: Do you ship discretely?
A: Yes. For your privacy and
protection we ship discreetly. A signature is required at the time of delivery.
Q: Do you accept international
and foreign orders?
A: Yes. International customers may purchase by bank wire transfer only. Call 909-517-1100 with questions.
Q: Is technical support
available?
A: Yes. We offer free product
support with all purchases.
Q: How do I hook
up a wireless camera system to my computer?
A: The receiver from the wireless camera system uses
standard RCA audio and video jacks. A video capture card may be required to connect the
receiver to your computer. This is the most common way to use your computer as a security
monitor.
Q: Can I get audio with video?
A: Yes, however, audio and video
together is prohibited by federal law for small covert equipment. You can build a system
yourself with separate components that support audio and video. If you are in law
enforcement or security you can request audio on your covert equipment. You must provide
us with your Class 3 license by faxing us a copy to 909-517-1105.
Q: Do you custom build
special requests?
A: Yes. If you have a particular
item that you enjoy, we can custom build wired or wireless surveillance video for it.
Contact us for a free estimate.
Q: I have a need for
surveillance equipment but don't know what to purchase. Can you recommend something?
A: Sure we can! Feel free to call us at 1-800-320-4888 M - F 9:00 AM to 4:00 PM PST. |
